: 0127 375 7373
BN Taxi Anytime

Terms & Conditions

Please read these Terms & Conditions carefully before using our services. These terms explain your rights, responsibilities and important booking information.

Payment

Payment information for all bookings.

  • Payments made by credit or debit card will appear on your statement as BNTAXIANYTIME.
  • Car parking charges incurred during your journey will be charged at cost unless included as part of our Airport Meet & Greet service.
  • Additional mileage or waiting time may incur extra charges.

Cancellation Policy

Important cancellation information.

  • Bookings cancelled within 4 hours of the scheduled pickup time may be charged the full fare.
  • No-show bookings may be charged the full journey fare.

Terms & Conditions

Please read the following terms carefully before travelling with BN Taxi Anytime.

  • We will make every effort to arrive on time. However, BN Taxi Anytime cannot accept responsibility for delays caused by traffic, accidents, vehicle breakdowns, or severe weather.
  • Online bookings require a minimum of 24 hours’ notice.
  • For bookings within 24 hours, please call 01273 757373 or 07491 757373.
  • All drivers comply with UK road laws and speed limits at all times.
  • Additional pick-up or drop-off locations are subject to availability and may incur additional charges.
  • Waiting time is chargeable at the standard rate.
  • Your statutory rights remain unaffected.
  • A 10-minute grace period applies to all non-airport collections before waiting charges begin.
  • Passengers under the influence of alcohol or drugs, or displaying abusive or threatening behaviour, may be refused travel.
  • Cleaning charges may apply if a vehicle is left excessively dirty.
  • Your email address will never be shared with third parties.
  • Lost property is retained for up to 14 days before being handed to Brighton Police Station.
  • Smoking and vaping are strictly prohibited in all vehicles.
  • Prices may vary during public holidays. Please call 01273 757373 or 07491 757373 for details.
  • All out-of-town journeys must be paid for in advance.
  • Bookings must only be made through our office, website, or mobile app.
  • Telephone calls may be recorded for training, quality assurance, and security purposes.
  • We operate a Zero Tolerance Policy towards abusive or threatening behaviour. Operators reserve the right to terminate calls immediately if abuse occurs.

Booking & Journey

Booking information and passenger responsibilities.

  • Passenger Responsibility: Please ensure all booking details (pickup time, address, destination, and contact information) are correct.
  • Vehicle Capacity: Passengers are responsible for booking a vehicle suitable for the number of passengers and luggage. Drivers may refuse travel if the vehicle capacity is exceeded.
  • Child Seats: Child seats are available upon request, subject to availability. Customers are responsible for requesting them when booking.
  • Route Changes: Any changes to the destination or route after the journey has commenced may result in additional charges.

Airport Transfers

Airport collection and transfer information.

  • Flight arrival times are monitored where flight details have been provided.
  • Delays or changes to flight information must be communicated as soon as possible.
  • Additional waiting time beyond the complimentary airport waiting period may be chargeable.

Payments & Charges

Payment verification and additional charges.

  • Card payments may be subject to verification for security purposes.
  • Receipts are available upon request.
  • Any tolls, congestion charges, or ferry charges not included in the quoted fare will be added where applicable.

Luggage

Passenger luggage responsibilities.

  • Passengers are responsible for ensuring all luggage and personal belongings are loaded and unloaded from the vehicle.
  • We cannot accept liability for items left in the vehicle, although every effort will be made to return lost property.

Pets

Travelling with pets.

  • Assistance dogs are always welcome.
  • Other pets may travel by prior arrangement and at the driver's discretion.

Safety

Passenger and driver safety.

  • Seat belts must be worn by all passengers where legally required.
  • Drivers reserve the right to refuse travel if they believe it would compromise the safety of passengers, the driver, or the vehicle.

Privacy

How your information is protected.

  • Personal information is processed in accordance with our Privacy Policy and applicable UK data protection laws.

Complaints

Customer support and feedback.

  • If you are dissatisfied with our service, please contact us within 7 days of your journey so we can investigate and resolve the issue promptly.

Liability

Important liability information.

  • While we take every reasonable care, BN Taxi Anytime shall not be liable for indirect losses, missed connections, missed appointments, or consequential losses arising from delays beyond our reasonable control.

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